Question 1

Q1 What do I need to open an account on v380? Popular

Accepted Answer

On v380 Account To open an account, you will need: an active Bangladeshi mobile number (in the format 01X-XXXXXXXX), your full name, date of birth (you must be 18+), and a strong password. No separate email address is required. Registration is complete once your mobile number is verified via OTP — the whole process takes just 2 minutes. Was this answer helpful? Yes No

Question 2

Q2 Can multiple accounts be created on one mobile device?

Accepted Answer

No, only one v380 account can be registered per mobile number. Having multiple accounts Terms & Conditions and a violation. If caught, all associated accounts may be suspended. If you have lost access to your old number or it has been deactivated, please contact our support team. Was this answer helpful? Yes No

Question 3

Q3 Can I update my details after registering?

Accepted Answer

Some details — such as your full name and date of birth — cannot be changed on your own, as they are used for payment verification. To update this information, please contact our support team and provide the necessary documentation. Your password, however, can be changed at any time from Settings. Was this answer helpful? Yes No

Question 4

Q4 What should I do if I forget my password?

Accepted Answer

on the login page Click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP. Verify the OTP and set a new password. The entire process takes under 2 minutes. Was this answer helpful? Yes No

Question 5

Q5 How do I close or delete my account?

Accepted Answer

To permanently close your account, please contact our support team. Make sure to withdraw any remaining balance before doing so. If you just need a break, Responsible Gaming page to use self-exclusion or a cool-off period. Was this answer helpful? Yes No

Question 6

Q6 What is the minimum age to register?

Accepted Answer

To register on v380, you must be at least 18 years years of age. This is mandatory. Your date of birth is required at registration and will be verified. We strictly discourage anyone underage from registering. Was this answer helpful? Yes No

Question 7

Q1 What deposit methods are available? Popular

Accepted Answer

Currently, deposits at v380 can be made via bKash, Nagad, and Rocketvia these three methods. All payments are processed instantly — your balance is credited as soon as the transaction goes through. Bank transfer support is also coming soon. Was this answer helpful? Yes No

Question 8

Q2 What is the minimum deposit amount?

Accepted Answer

The minimum at v380 ৳200 to make a deposit. There is no fixed maximum deposit limit, though separate limits may apply depending on your VIP level. Your first deposit is eligible for a 100% bonus. Was this answer helpful? Yes No

Question 9

Q3 How long does a withdrawal take? Popular

Accepted Answer

Withdrawal for standard members 30 minutes to 2 hours to complete. Silver VIP members receive withdrawals in 15 minutes, Gold VIP in 10 minutes, and Diamond VIP in as little as 5 minutes. Withdrawals made between 2:00 AM and 6:00 AM may take slightly longer. Was this answer helpful? Yes No

Question 10

Q4 What should I do if my withdrawal is stuck?

Accepted Answer

If your withdrawal hasn't arrived after more than 2 hours, first check that your bonus wagering requirements have been met and that the correct payment details are saved on your account. If the issue persists, contact the support team with your transaction ID. Was this answer helpful? Yes No

Question 11

Q5 What is the minimum withdrawal amount?

Accepted Answer

The minimum at v380 ৳300 can be withdrawn. Withdrawals must be made through the same payment method used for the deposit. For withdrawals via a different method, please contact support. Was this answer helpful? Yes No

Question 12

Q6 Are there any charges for deposits or withdrawals?

Accepted Answer

v380 does not charge any fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction fees — those are governed by the payment platform's own policies, not v380's. Was this answer helpful? Yes No

Question 13

Q1 How do I claim the welcome bonus? Popular

Accepted Answer

Registration Once completed, your first deposit will automatically trigger 100% Welcome Bonus is credited to your account. A maximum bonus of ৳20,000 applies. No separate request is needed — simply deposit a minimum of ৳200. Was this answer helpful? Yes No

Question 14

Q2 What are the wagering requirements for bonuses?

Accepted Answer

The wagering requirement for the welcome bonus is 10x — meaning you must wager 10 times the bonus amount before withdrawing. For example, a ৳1,000 bonus requires ৳10,000 in total bets. Terms may vary by bonus — check the latest Promotions page for details. Was this answer helpful? Yes No

Question 15

Q3 How does the cashback bonus work?

Accepted Answer

The weekly cashback bonus returns a fixed percentage of your total losses each week — 5% for Silver VIP, 8% for Gold, and up to 12% for Diamond. It is credited to your account automatically every Monday. Was this answer helpful? Yes No

Question 16

Q4 Is there a referral bonus?

Accepted Answer

Yes! Refer a friend and earn a bonus once they make their first deposit. Find your referral code in Account Settings. When your friend uses your code during registration, you both receive a bonus. Was this answer helpful? Yes No

Question 17

Q1 Which sports can I bet on at v380? Popular

Accepted Answer

v380 offers Sports Betting on cricket, football, kabaddi, badminton, tennis, basketball, volleyball, hockey, and more 30+ sports Available for betting. You can bet on all major tournaments including Bangladesh cricket, IPL, World Cup, Premier League, and Champions League. Both Live Betting and pre-match betting are available. Was this answer helpful? Yes No

Question 18

Q2 How does Live Betting work?

Accepted Answer

With Live Betting, you can place bets while a match is in progress. Odds update in real time — instantly shifting when a wicket falls, a goal is scored, or the momentum changes. Live Betting is best experienced on the mobile app. Was this answer helpful? Yes No

Question 19

Q3 What are odds and how do I read them?

Accepted Answer

Odds are a numerical representation of how likely an event is to occur. For example, if you place a ৳1,000 bet at odds of 1.85 and win, you receive ৳1,850 — a profit of ৳850. Higher odds mean a lower chance of winning, but a bigger payout if you do. On the Betting Tips page has detailed information on odds. Was this answer helpful? Yes No

Question 20

Q4 What happens to my bet if a match is cancelled?

Accepted Answer

If a match is completely cancelled or abandoned, all bet amounts are fully refunded. For postponed matches, the same rule generally applies if the match is not played within 48 hours. Partially played matches are settled according to their own specific rules. Was this answer helpful? Yes No

Question 21

Q5 What is the maximum stake allowed on a single bet?

Accepted Answer

Bet limits vary by match and market. Generally, you can place bets ranging from ৳1,000 to ৳50,000 per bet. VIP members enjoy higher limits. You can check the specific limit for each match on the betting page. Was this answer helpful? Yes No

Question 22

Q1 Is v380 safe?

Accepted Answer

v380 SSL 256-Bit Encryption keeps all data secure. Payment information is never stored on our servers. Our Privacy Policy your personal information is never shared with any third party. Was this answer helpful? Yes No

Question 23

Q2 What should I do if I suspect my account has been hacked?

Accepted Answer

If you notice an unfamiliar login or transaction on your account Instantly: 1) Change your password immediately, and 2) notify our support team. We will promptly lock your account and investigate. v380 will never ask for your password via SMS or phone call. Was this answer helpful? Yes No

Question 24

Q3 Is two-factor authentication (2FA) available?

Accepted Answer

Yes, v380 supports OTP-based two-factor authentication (2FA). You can enable it from your Account Settings. Once activated, you'll need to enter both your password and the OTP sent to your mobile every time you log in — making your account significantly more secure. Was this answer helpful? Yes No

Question 25

Q1 Where can I get the v380 app? Popular

Accepted Answer

The v380 app is available for both Android and iOS. on the download page and download the app for your device. On Android, you will need to install the APK directly — enable "Unknown sources" in your device Settings first. Was this answer helpful? Yes No

Question 26

Q2 How do I update the app?

Accepted Answer

You'll receive an in-app notification whenever a new update is available. On Android, Download Page Download the latest APK from and install it — your existing data will be preserved. On iOS, update via the App Store. Always use the latest version, as older versions may contain security vulnerabilities. Was this answer helpful? Yes No

Question 27

Q3 Is fingerprint login available on the app?

Accepted Answer

Yes! The v380 app supports fingerprint and Face ID login. Simply log in with your password once, then enable biometric login from Settings. After that, you can access your account with just a touch or a glance. Was this answer helpful? Yes No

Question 28

Q1 How do I contact the support team? Popular

Accepted Answer

You can reach the v380 support team in three ways:
1. Live Chat: Click the chat button at the bottom-right of the website or app — the fastest way to get help.
2. Email: support@v380.click — you'll typically receive a response within 2 hours.
Support is available 24/7, fully in Bangla.

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Question 29

Q2 Where do I go to file a complaint?

Accepted Answer

For any complaints or issues, support@v380.clickand send us a detailed email, or let us know via live chat. Including specifics — date, time, and transaction ID — will help us resolve your issue faster. Was this answer helpful? Yes No

Question 30

Q3 Is support available in Bangla?

Accepted Answer

Yes, all v380 support is provided entirely in Bangla. Our support team is made up of Bangladeshis who are fully comfortable communicating in Bangla. You're also welcome to reach out in English. Was this answer helpful? Yes No

V380 Frequently Asked Questions (FAQ)

Account & Registration

Deposits & Withdrawals

Bonuses & Promotions

Betting & Sports

Security & Privacy

Mobile App

Customer Support

Everything you need to know about v380

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